Versand

Processing Time

All items are handmade to order. Please allow 7–10 business days for production and preparation before shipment.

Shipping Methods & Delivery Time

We ship internationally from our studio via reliable tracked services, including SF Express for premium, faster delivery, and China E-Packet for standard international shipping. All shipments include tracking numbers to ensure your package can be monitored every step of the way.

All orders are carefully packaged and dispatched from our creative studio in China.”

Estimated delivery times after dispatch are as follows:

  • China / Asia: 7–15 business days

  • United States / Canada: 10–20 business days

  • Europe: 10–20 business days

  • Other regions: 15–30 business days

Please note: These are estimated delivery times. Factors such as customs clearance, carrier processing, or local postal conditions may occasionally cause delays.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking updates are available through the carrier’s official website.

Customs & Import Duties

Import duties and taxes may apply depending on the destination country and local customs regulations.
These charges are determined by local authorities and are the responsibility of the buyer when applicable.

We do our best to ensure smooth international delivery.

Combined Shipping

If multiple items are ordered, they may be shipped together when possible. Shipping costs are calculated based on total weight and destination and are shown at checkout before payment.

Lost or Delayed Packages

If your order appears significantly delayed or lost in transit, please contact us at support@dollumico.com with your order number and tracking information.

We will review the case with the carrier and provide an appropriate solution, which may include reshipment or other support depending on the situation.

Our Commitment

We aim to ensure a reliable and consistent shipping experience for every order.